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1.
Interpretation |
1.1
Definitions
Unless otherwise stated, the following definitions apply to
this document:
- "we", "us", and "our" are references to WebWolf Services;
- "you", "your" and "customer" are references to the person
paying for services from WebWolf Services having entered
into this agreement;
- "services" are web hosting, email and design or other
services or facilities provided by us to you;
- "server" is the computer equipment operated in connection
to the services provided;
- "order" means a request made by the customer to us for
services to be supplied subject to these conditions;
- "charges" are the charges payable by the customer for the
provision of services details of which can be found on the
Plan Specifications page of this website and may vary from
time to time.
1.2
Include
The words "include" and "including" are to be construed
without limitation.
1.3
Headings
The headings in this document are for convenience only and
shall not affect the interpretation of these conditions. |
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2. Ordering
process |
2.1
Order acceptance
We have not accepted a customer application and order until
the account is set up and you receive the 'welcome' email
including all details specific to your account. Until this
time, we reserve the right to refuse, cancel or reject any
order made by the customer. In such cases, a full refund
will be made using the same method as payment was originally
made. |
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3. Refunds |
3.1
Money back guarantee
3.1.1 Customers are entitled to a full
refund within 14 days of the initial order being placed.
This will be issued in the same method as originally used by
the customer. Cases involving offline methods of payment
will be refunded using a company check or other online
method.
3.1.2
The 14 day money back guarantee does not apply and will not
be issued if more than 50% of allocated data transfer has
already been used on the web hosting account. This money
back guarantee does not apply to domain name registrations
or if the account has breached these terms and conditions
prior to cancellation.
3.2
Account cancellations
After the 14 day introduction period, no refunds will be
issued for account cancellations on a monthly payment
schedule. Accounts on a yearly payment schedule are entitled
to a pro rated refund taking only full months into account
when calculating refund due. If cancellation of the account
is caused by the customer breaching these terms and
conditions no refund will be issued. |
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4. Misuse |
4.1 Spam
/ Unsolicited Mass E-mail
The sending of Unsolicited Commercial Email (SPAM) through
our servers promoting any website or through third party
servers promoting a website hosted by us can result in the
suspension or termination of the customer's web hosting
account without refund.
Any
complaints received are taken seriously and will be
investigated.
4.1.a
Opt-in requirements: Must be double opt-in. An opt-in method
is where the subscriber asks to be put on the list by, for
example, entering their email address in a website form to
become subscribed. Double opt-in requires the subscriber to
authorize being added to the list after submitting their
email address.
4.1.b Opt-out
requirements: All emails sent to a subscriber list MUST
contain clear, easily visible instructions to unsubscribe.
MUST be single opt-out (cannot require a second confirmation
of the subscriber's request to opt-out).
4.1.c
'Safelists' and other advertising
related mailing lists may not be operated.
4.2 Chat
Rooms
Only the chat room scripts provided for the customer in
their control panel are allowed on our server. Any other
scripts found will be disabled and the account suspended in
serious or repeat cases. An exception to this term is
provide for scripts which are FULLY applet based whereby the
applet is downloaded and run from the clients system.
4.3
Account Use
Under no circumstances must our servers be used for the
hosting or communication of, reference to or linking to any
of the following:
4.3.1 nudity, pornography, anything of a
sexual, lewd, or obscene nature;
4.3.2 violations of any copyright or any
other right of any third party;
4.3.3 threatening, abusive, harassing,
defamatory statements;
4.3.4 promotion of illegal activities
(hacking, cracking, etc);
4.3.5 information or software containing or
about any kind of virus;
4.3.6 hate speech or hate propaganda;
4.3.7 the collection of personal
information for illegal purposes;
4.3.8 content deemed by us at our sole
discretion to be harmful to us;
4.4
Banned scripts
We do not allow the use of the following scripts on our
servers:
- UltimateBBS
- IkonBoard
- All versions of YABB forum
- Proxy scripts
- IRC scripts
- Anonymizer
- Chat rooms not included as standard in the cPanel (see
s4.2)
- phpShell and similar command execution scripts
- FormMail |
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5. Billing |
5.1
Payment schedules
The customer agrees to supply appropriate payment for the
services received from us in advance of the time period
during which such services are provided.
5.2
Invoices
All invoice notifications will be sent via email. Customers
are required to pay their invoice in advance at the
beginning of each payment term using the available method of
your choice within 5 working days of the invoice issue date.
5.3
Bank charges
Customers are responsible for the provision of sufficient
funds in their account and we will not be held responsible
for any charges incurred as a result of overdrawing of the
bank account or credit card or as a result of failed
transactions.
5.4
Suspension
We reserve the right to suspend any account after 5 working
days have passed without due payment being received. Any
added time for payment will be at our sole discretion.
5.5
Currencies
All invoices and payments are processed in US Dollars ($)
with conversions made by the credit card company of the
customer. |
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6. Backups |
6.1
Regularity and policy
Backups are made each day on an incremental basis and each
week on a full basis; however, no guarantees are made of any
kind as to the integrity of these backups. All customers are
strongly advised to regularly download their own backups
from their control panel where a zipped archive is provided
daily of all account files and databases. |
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7. Resource Use |
7.1 CPU
& Memory
All accounts are monitored for use of server resources. If
any account is using a high amount of server resources, we
will contact the customer to discuss the issue with them. In
serious cases where an account is using a considerably large
amount of system resources (memory, CPU etc.) the account
may be suspended or script disabled without notice to
maintain the smooth running of the server.
7.2 Data
transfer and webspace allocations
Customers can request a package upgrade or temporary
resource increase. It is the sole responsibility of the
customer to contact us in advance of requiring extra
resources to prevent account suspension. In some cases,
accounts are automatically suspended when their resource
limits have been reached and manual reinstatement is
required by us. |
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8. Customer
Responsibility |
8.1
Contact Information
The customer is responsible for keeping their contact
details up to date in their billing control panel. We cannot
be held responsible for communication mixups as a direct
result of the customer's failure to update contact details.
8.2
Sensitive data
Customers are responsible for keeping their usernames,
passwords and other sensitive data safe. If a breach is
suspected, the customer is required to request a change of
login details by contacting support staff. |
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9. Contact
procedure |
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9.1
If a breach of these terms and conditions is found we will,
at our sole discretion, determine whether it is a serious or
minor breach. If a serious breach of these terms is found we
reserve the right to suspend the account(s) of the customer
in question or disable any part of the account before
contacting them. We will however make an attempt to contact
the customer prior to suspension in the event of a minor
breach using the email address we have on record for your
account. If no reply is received within 3 days we will
escalate the status of the breach to a serious breach and
may suspend the account(s). |
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10. Limitation
of Liability & General Terms |
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10.1
We are not responsible for any claimed damages, which may
result from our servers going offline, or being unavailable
for any reason. This includes damages which may result from
the corruption or deletion of data. The customer agrees to
indemnify and hold us and our employees harmless from any
claims, damages, including but not limited to consequential
damages resulting from the use of the service which damages
the customer or any other party.
10.2
We will cooperate fully with investigations of violation of
systems or network security at other sites and will
cooperate with law enforcement authorities in the
investigation of possible criminal violations. Customers who
violate these terms may incur in criminal or civil
liability.
10.3
We will be the sole arbiter as to what constitutes a
violation of these terms and conditions. The failure by a
customer to meet or follow any of the above terms and
conditions is grounds for account suspension or
deactivation. |
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11. Modification |
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11.1
We reserves the right to add, delete, or modify these Terms
and Conditions, our hosting packages, prices and website at
any time with notice provided via WWW and email and/or
customer control panel(s). All customers are encouraged to
check this document at least once a month to ensure they are
aware of any changes. |
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